Shipping
We currently only ship to the UK and we ship from the UK. Every order is packed carefully to protect items included in every drop.
Delivery Times
We will ship your order within 3 working days after payment verification. Orders are shipped via Royal Mail with a £5.99 shipping fee however shipping is free for any order over £150. You will receive tracking when your order ships.
Packaging
Each drop includes a collection with a garment, exclusive extras (collector cards, stickers, inserts etc.) and premium packaging. The collection is part of the experience. Please keep all items until you're sure you are happy with your order.
Returns
We want you to be happy with your experience. If something is not quite right, you can return your order within 14 days of receipt in line with UK consumer law.
How to Start a Return
Email support@darklambda.com with your order number and email address (you can find your order number on your confirmation email) and we will provide detailed instructions on exactly what you need to return to us for a refund. You can return your order via local postal service or courier (we do not cover the cost of returns.)
Return Conditions
To keep things fair for everyone, returns must meet the following to be eligible for refund.
- Any garment must be unworn, unwashed, and is as new condition (must include tags.)
- All exclusive drop extras must be included (collector cards, stickers, inserts etc.) and the premium packaging.
- Collector cards must be undamaged and in their sleeve.
- Returns must be sent within the return window of 14 days after receiving the order.
- Customers are responsible for returns postage.
We will inspect all returns carefully. Items that show signs of wear or are missing any exclusive drop components will not be eligible for a refund. In this case, we will ask the customer to return (at their expense and within the 14 day window) any missing items or we can safely dispose of the items but will not issue a refund.
Refunds
Once your return is received in full and approved from our Returns Policy, we will refund the original payment method within 5 working days (excluding the delivery fee if applicable.) Refunds can take a further 3-5 working days to reach your account depending on your card provider.
